This release introduces several updates designed to make day-to-day operations more intuitive and give teams greater control over their workflows. Improvements include clearer guest checkout messaging, stronger task preservation, easier team assignment, and more flexible notification settings. Here’s a look at what’s new and what your team needs to know.

1. Checkout Messaging Update + Confirmation Flow

A Clearer, More Intuitive Checkout Experience

We’ve updated the guest checkout experience to make each step easier to understand—from receiving the initial checkout link to confirming that checkout is complete.

Clearer Checkout Messaging

Guest-facing checkout and reminder messages have been refreshed with clearer guidance on when to use the checkout link. Guests are prompted to complete checkout only when they’re packed up and ready to leave the property for the final time.

Improved Confirmation Flow

Once a guest opens the checkout link, they’ll see a confirmation step before checkout is finalized. This helps prevent accidental checkouts and makes it clear that confirming will notify the team that they’ve left the property.

What’s Updated

• Refreshed checkout link and reminder messaging
• Added a confirmation step before checkout is completed
• Clear confirmation once checkout is complete and the team has been notified
• Improved overall clarity throughout the guest checkout experience

This update is live for all guest-facing checkout flows, and no action is required from your team.

2. Improved Access Code Handling When Reservations Change Properties

When a reservation is moved to a different property, the early check-in code is now automatically cleared to ensure outdated access information does not carry over to the new property.

What’s Updated

• Clears the existing early check-in code when a reservation is reassigned to another property.
• Prevents outdated access codes from remaining associated with the reservation.
• Ensures access information stays aligned with the newly assigned property.

Expected Behavior

After a reservation is moved to a different property, any previous early check-in code is reset, helping ensure guests receive the correct access information for their new property.

3. Preserve Post-Departure Housekeeping Tasks

A new configuration option helps ensure post-departure housekeeping tasks remain active, even when changes are made to the associated reservation after checkout.

How It Works

When this setting is enabled:

• Post-departure housekeeping tasks are preserved if a reservation is updated or deleted after checkout.
• Property or reservation changes will not unintentionally remove required turnover tasks.
• Housekeeping work remains visible and actionable for operations teams, regardless of changes to the original reservation.

When the setting is disabled, existing behavior applies, and deleting the reservation will also remove its associated housekeeping task.

Expected Behavior

With this setting enabled, post-departure housekeeping tasks remain intact and active after checkout, helping prevent required turnover work from being accidentally removed.

4. Easier Assignee Selection in State Changes

We’ve made it easier to find the right team member when assigning a task during a state change. The “Assign to” list is now automatically sorted alphabetically by first name.

What’s Updated

• Assignees are displayed alphabetically by first name.
• Makes team members faster to find in larger lists.
• Creates a more consistent, easy-to-scan assignment experience.

Expected Behavior

When opening the “Assign to” dropdown during a state change, users will see available assignees listed alphabetically by first name.

5. Linen Invoice Tag Printing Fix

We’ve resolved an issue affecting tag printing within Linen Invoice, improving consistency and reliability for linen operations.

What’s Updated

• Corrected tag rendering and printing behavior.
• Improved consistency when generating Linen Invoice tags.
• Ensures tags print in the expected format.

Expected Behavior

Linen Invoice tags should now print reliably and display the correct information and formatting.

More Improvements Ahead

These updates are designed to make everyday workflows simpler, clearer, and more reliable for your team. We’ll continue refining the BeHome247 platform based on how you work and the feedback you share.

If you have questions about any of these updates or need help enabling a new setting, please reach out to the BeHome247 Support team. We’re happy to help.

Talk to Our Team

Have feedback on these updates? We'd love to hear from you — contact your account manager or submit a request through the help center.

It's been a busy first half of 2026 at BeHome247. Across five releases we've shipped new capabilities in maintenance, housekeeping, and admin — along with meaningful improvements to integrations, performance, and core property management tools. Here's a full summary of what's new.

✦ New Features

Inventory & Materials — End-to-End Maintenance Capability (January)

Full lifecycle material management is now available in the maintenance module. From initial configuration through task execution and cost assignment, every material used on a job is traceable — giving your team complete accountability and audit-ready records from service setup to task completion.

Explore Inventory Module

Enhanced Housekeeping Dashboard Workflow (April)

We've completely rebuilt the housekeeping task experience for Cleaning, QA, and Maintenance staff.

The new unified task flow: Assigned → Accept → Start → Finish

Everything your team needs lives inside a single task tile:

• Start and complete the task
• Add work details
• Upload photos and PDFs as evidence
• Fill out forms during the job
• Record ratings
• View property instructions without leaving the task

Applies to Cleaning, QA, and Maintenance tasks. Contact your account manager to enable.

Improve Your Workflow

Enhanced Access Control (May)

BeHome247's access control module has been significantly enhanced, with a rebuilt architecture for how we manage lockout and common area spaces. Property managers now benefit from broader lock partner support and expanded integration capabilities — including new partners Verkada and Hartmann. A more flexible, powerful foundation for managing access across your entire portfolio.

MFA Enhancement — User-Level Verification Channel Selection (June)

Users can now choose their preferred channel for receiving MFA verification codes: SMS or Email.

• Set your preference directly in your user profile.
• If no preference is set, SMS remains the default.
• If the selected channel fails, the system automatically falls back to Email.
• Applies to login, account switching, and access-security validation flows.

Upsell Management per Reservation in Guest Connect (June)

Guests can now submit upsell requests directly from their reservation in Guest Connect, even when no immediate payment is required.

• Each upsell request is linked to the corresponding reservation with full traceability.
• Integrated with Order Management for operational follow-up.
• Events and notifications include property, reservation, and requested items.
• Improves commercial and operational handling of additional guest services.

Improvements

Enhanced Support Tools (February) BeHome247 released new internal tools to better support our short-term rental customers. Our team can now resolve issues faster and more efficiently — including quick device verification without requiring technical escalation.

Recurrent Services — Performance Optimization (February) Loading and filtering in the Recurrent Services module now returns results near-instantly.

Recurrent Services — Interface Clarification (April) Manage Services and Program Recurring Services are now clearly separated under Settings → Services, making it faster to find the right function and reducing confusion.

Work Order Notifications — Property Address Added (February) Work Order creation notifications now include the Property Address, reducing the need to cross-reference property details.

Forms — Cleaner PDF Export Format (May) Exported and printed forms now feature a cleaner, consistent layout with preserved form structure, attached evidence where relevant, and improved readability for sharing and compliance.

Property Group Audit Trail (May) Full audit trail for when properties are added to or removed from groups — complete movement history available per property for support and customer inquiries.

Enhanced Property Search Filter (May) Improved search and filtering on the property list for faster, more accurate results across large portfolios.

Property Code Change Warning (May )  warning now appears before any edits to the property code field — the most critical field in the system for PMS linking — to help prevent accidental changes.

In-House Guest Filter — General Report (June) A new filter in the General Report lets users display only guests who are currently on property. A reservation is considered "in-house" when the arrival date is on or before today, the departure date is after today, and the reservation is not deleted. The filter is fully compatible with all existing report filters.

Fixes

Guesty — Lock Management Fields Enabled (June) Lock management fields are now active in the Guesty integration, allowing property managers to leverage guest door codes across both Guesty and BeHome247. Guest codes can now be managed and viewed from either platform seamlessly.

Streamline — Custom Field Mapping Expanded (May) We've added support for all Streamline custom fields to be mapped into BeHome247. This unlocks richer data availability across the guest portal, contracts, and messaging — giving property managers more flexibility to personalize and automate guest communications using their existing Streamline data.

Streamline + Guesty — Pincode Synchronization Improvements (May) We've improved the reliability and accuracy of how pin codes sync with Streamline. In addition, property managers now have a manual sync button available, giving them the ability to push pin code updates to Streamline on demand when needed.

Track — Properties Endpoint Performance Improvement (Q1–Q2) We've optimized the response time of the properties endpoint for our Track integration, delivering faster data retrieval for property managers using Track as their PMS. Currently being validated with select accounts ahead of a broader rollout.

Guesty — Source Field Synchronization (January) The source field from Guesty now syncs and maps to the BeHome247 marketing source field.

Guesty — Correct Timezone Handling for Work Orders (January) Work orders created via Guesty now use the property's configured timezone, eliminating date mismatches.

Guesty — Work Order Creation Status Setting (January) A new per-Property Manager setting allows work orders from Guesty to be created in Pending status instead of the default Completed. Contact support to enable.

Guesty — Property Name Mapping Configuration (January) Properties can now be mapped using title instead of nickname. Contact support to activate.

Total Rent Cost Field Removed from Calendar View (January) Hidden from the property calendar to reduce visual noise.

Dormakaba Program Code Fix (January) The Codes tab is now correctly visible when selecting "Program New Code" from the Properties List.

Integration Partners

This quarter we made significant investments across our integration ecosystem — connecting more fields, improving reliability, and expanding the number of platforms BeHome247 works seamlessly with. Here's a summary of what's new across each partner:

Guesty A productive quarter with Guesty — we enabled lock management fields so guest door codes can now be managed across both platforms, fixed timezone handling for work orders, added source field synchronization, and introduced new configuration options for work order status and property name mapping. The Guesty integration is more complete and reliable than ever.

Track We've optimized the response time of the properties endpoint, delivering noticeably faster data retrieval for property managers using Track as their PMS. Performance improvements are currently being validated ahead of a full rollout.

Streamline Two meaningful updates this quarter: all custom fields in Streamline can now be mapped into BeHome247, unlocking richer data for guest portals, contracts, and messaging. We also improved pin code synchronization reliability and added a manual sync button so property managers can push updates on demand.

Access Control — Verkada & Hartmann Our enhanced access control architecture now supports a broader range of lock partners — and opens the door to new integration partners including Verkada and Hartmann, expanding the options available to property managers managing lockout and common area access.

SMS Continued improvements to our SMS integration ensure more reliable and timely messaging delivery across guest communication workflows.

Need Support or Training?

We're committed to making sure your team gets the most out of every update. Here are the resources available to you:

Knowledge Base Our help center is continuously updated with step-by-step guides, feature walkthroughs, and release documentation. Find answers and explore new functionality at your own pace at knowledge.behome247.com.

Learning Management System Access structured training courses and onboarding materials through BeHome247's learning management tool. Whether you're getting a new team member up to speed or exploring a feature in depth, self-paced learning is available whenever you need it.

Your Account Manager For personalized guidance, configuration support, or questions about how a specific update applies to your account — reach out to your dedicated account manager. We're here to help you get the most out of the platform.

Talk to Our Team

Have feedback on these updates? We'd love to hear from you — contact your account manager or submit a request through the help center.

Dormakaba locks:
Devices that are currently offline are now clearly marked in the property list view for Dormakaba locks, improving device management visibility.

Overview:

• Offline device indicator in property list
• Dormakaba locks only

Create recurring work orders based on the date or day of the week. This new feature can be used on Maintenance or Cleaning tasks. 

To Create a new Recurrent Service, follow the steps below:

Start by selecting "Settings"

From there, select "Services"

Select "Program Recurrent Service"

Key note: The service will need to be created on the top menu first.

From there, fill out the box below

The options for mode are listed below. This determines what settings will populate.

Once the Mode has been selected, determine the frequency using "Period Step".

To start utilizing the recurrent service, go to the "Recurrent Services" screen in the main navigation menu.

Then select the yellow pencil icon to assign the service.

Select the "Assign to" and hit save. The service has now been programmed and assigned.

Moving forward, BeHome247 now allows the property manager to create work orders right from the property list screen. 

Follow the steps below to create a work order:

From the Dashboard screen, select "Properties".

From there, use the filter tool to narrow the property list. Groups, reservation date and state of unit can be used. If the goal is to create a single work order, search for the property using the search field. 

Next, select all units at once by click on the actions dropdown and hit "Select All".

Once all units are selected you can hit the actions drop down menu again, and select "Create Work Order".

This will prompt the "Edit Task" screen. Fill out the Work Order information and select “Save”.

BeHome247 now offers a new custom code feature.  By enabling this setting, all guest codes will be created utilizing the last four digits of the phone number on the reservation. If there is no phone number, this system will generate a random code.

To enable this new feature follow the steps

From the Dashboard screen select "settings"

Select "Global Settings" and scroll to "Reservation Settings"

Select the check mark for the setting "Use Guest Phone last for 4 digits for access"

 Finally "Select " save

Please Note: Once enabled this will go into effect on all new reservations. Existing reservations will keep the codes previously created. To update existing codes, please contact BeHome247 support.

BeHome247 has enabled a new feature in the message center module. Property managers can now trigger message campaigns based on the following events:

• Guest Contract is signed
• Guest Contract is signed and reservation is paid in full
• Reservation is created
• First payment is made
• Reservation is paid in full
• Last minute booking (Same day arrival)

Below are instructions on how to create and activate this type of campaign.

First, find the messaging center and select "New Message" :

From there, build the campaign by first adding in content:

Once the content has been added, select the "target":

Once the target is selected, hit "apply filters" and go to the "schedule" section:

For the schedule, select "Send on Event" and choose from the following drop down:

Once the event has been selected hit, "save".

The final step is to activate the campaign. Select the green "Activate" button:

Once the campaign is activated it will run each time the reservation meets the event requirement.  Use the "Log" tool to track who has received the message campaign. 

BeHome247 has added a new audit tool on all services. Review when a task was created, assigned, or closed. The audit will also log all who have touched the task. 

Moving forward, the service tab will render a little different. We have added a few new features to assist you with your back-of-the-house operation.  

When looking at the task you will see a "gear" icon.  Select this icon to review all tools related to the task:

To view the audit select "Show History". This will open a new tab with the information shown below:

You are now able to see a full history of the task. 

We have included an "Export" option for you to be able to print.

Select "Export to PDF"  and the audit will pull on a new tab. 

Helpful Notes: Make sure your pop-ups are enabled for BeHome247.

Want More Training? Contract [email protected] today!